I specialize in driving innovation, leadership, and research spanning a variety of sectors. With a passion for building winning teams, reducing effort while increasing impact, and maintaining a strong focus on customer value, I’ve had the privilege of working with some of the most prominent organizations and institutions.
RESEARCH PORTFOLIO
Automobile Insurance Online Sales
The auto sales tool redesign not only functioned as an online self-serve platform but also served as a tool for independent agents and our call center to assist customers effectively.
Resume Builder
Redesign of online resume builder using machine learning to optimize customer experience.
Jobseeker Dashboard
Growth product created by analysis identified in research. This platform improved brand experience, provided a new income stream, increased retention, and provided revenue growth.
FinTech / Banking
A review of bank and fintech communication platforms were analyzed for patterns and features, prototyped and tested to provide improved customer experience through trust and safety.
Advertising Intelligence Platform
Reimagine and design expert system for analysis of omnichannel coverage of ad tracking, spend monitoring. The how and why are covered here in how siloed teams might move from waterfall scrum to dual track agile.
Intranet Redesign
Redesign of corporate intranet and communications platform with machine learning for personalization, global search, and a branded employee experience.
Enterprise Accounting Platform
A mixed-method study for the design and evaluation of a unified invoicing platform for enterprise accounting as contract reconciliation for business operations.
Banking Center Design
A mixed-model study that explores the connection between online digital experience and physical spaces, as well as the relevance of place and the physical economy.
Omnichannel Fashion / Physical Store
Dual-track agile development: explore, discover, and share-cycle should be a regular cadence.
Life Insurance Calculator
This study provides actionable design research insights for the reimagining of a life insurance calculator for delivering brand experience, online sales, and agent lead generation.
Nursing Training Tool
Creation of a serious game to reduce training costs and employee attrition and improve resident care through complex relationship building and improvement of reporting activities of daily living
Management Style
This document provides an overview of my operating approach as a communication style, and how I like to work with researchers.