I help organizations innovate through experience design research

20 years of research experience.

RESUME:

User experience research:

• Experience with recruiting diverse and vulnerable populations for medical and education research
• Create collaborative lean strategy in product for strategic, tactical business objectives, and vision
• Conduct individual research (exploratory, generative, and evaluative) and facilitate learning workshops
• Up-level research insights as compelling presentations across the organization
• Designs and facilitates ethnography, diary studies, and contextual inquiry for journey frameworks
• Research expertise for design and development in regulated industries
• Customer facing, enterprise, b2b, mobile, touch, o2o services and mobile web
• Multi-device dashboards including mobile app, web, and intranet
• Experimentalist able to establish baselines for research supported by causation, not just correlation
• Creates quick and effective data-informed development
• Gathers data to generate insight from multiple sources
• Track record of financial impact through research based upon business vision and objectives

Research management:

• Managed research laboratory with four teams with multiple reports across grants
• Responsible for administration of research lab budget and industry relationship management
• Experience managing and mentoring all levels of researchers
• Experience presenting to C-Suite
• Experience in managing and conducting international research
• Establish Lean process in discovery, using Design Thinking, and reporting for Agile teams